Experience Management Platform

Every experience,
understood and acted on.

Sentia captures feedback from every channel, reads it with AI, and routes the moments that matter to the right team — so you fix issues before they cost you.

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Experience Overview
Last 30 daysAll regions

NPS

62

CSAT

4.4

Responses

18.2k

Sentimentlast 30 days
Positive 64%Neutral 22%Negative 14%

Powering experience teams at

NorthwindVertexLumen BankCoastlineAeon AirBrightly
Listen

Capture every signal, everywhere.

Surveys, website and in-app intercepts, SMS, email, contact-center calls, app-store and social reviews — every piece of feedback lands in one system of record, tagged and ready.

Email
Web
In-app
SMS
Contact center
Reviews
Understand

AI that reads between the lines.

Sentia scores sentiment, effort and intent, then clusters millions of open-text comments into the themes driving your scores — so you know what to fix, not just how you rank.

Top themes this month

Wait times24%
Staff friendliness31%
Checkout flow18%
Value for money14%
Act

Close the loop before they churn.

Low scores and red-flag comments trigger smart alerts that route to the right owner with full context. Track every case to resolution with SLAs — turn detractors into promoters.

Detractor alertNPS 2 · SMS

“Third time my order was late and no one followed up. About done with you.”

MRAssigned to M. Reyes Resolved · 3h
+18
avg. NPS lift
72%
faster resolution
4.3B
signals / year
900+
experience teams

Hear what your customers really think.

Jump straight into a live demo workspace — real dashboards, real feedback, no signup.

Launch the demo