Experience Overview

Your key CX signals at a glance.

Net Promoter Score+8
CSAT+0.1
4.0/5
Customer Effort+1.4
3.1/7
Responses+16
55

32.1% response rate

NPS trend

Rolling score over the last 30 days

+44
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Sentiment mix

Positive65%
Neutral22%
Negative13%

Top themes

View all
Staff friendliness13 · +77 sentiment
Communication12 · +33 sentiment
Product quality11 · +82 sentiment
Ease of use10 · +100 sentiment
Value for money9 · +44 sentiment
Delivery speed9 · +78 sentiment

Feedback by channel

Web
13
Email
12
In-app
8
SMS
8
Social
8
Phone
5
Review
1

Recent detractor alerts

Negative feedback that may need a response

Go to cases
SO
Sam OkaforNegativeNPS 6 · SMS · 3d ago

Rude staff and a huge line. Won't be back.

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HF
Harper FloresNegativeCSAT 1/5 · Phone · 1w ago

Way overpriced for the quality you actually get.

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SB
Skyler BauerNegativeNPS 4 · In-app · 1w ago

Returns were a nightmare — it took three separate calls.

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DO
Devon OkaforNegativeNPS 6 · Phone · 2w ago

Nobody told me it was backordered until I chased them.

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MS
Mateo SantosNegativeCSAT 2/5 · SMS · 2w ago

The app crashes every single time I open my cart.

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