Experience Overview
Your key CX signals at a glance.
Net Promoter Score+8
CSAT+0.1
4.0/5
Customer Effort+1.4
3.1/7
Responses+16
55
32.1% response rate
NPS trend
Rolling score over the last 30 days
32d28d24d20d16d12d8dnow
Sentiment mix
Positive65%
Neutral22%
Negative13%
Top themes
View allStaff friendliness13 · +77 sentiment
Communication12 · +33 sentiment
Product quality11 · +82 sentiment
Ease of use10 · +100 sentiment
Value for money9 · +44 sentiment
Delivery speed9 · +78 sentiment
Feedback by channel
Web
13
Email
12
In-app
8
SMS
8
Social
8
Phone
5
Review
1
Recent detractor alerts
Negative feedback that may need a response
HFCreate case
Harper FloresNegativeCSAT 1/5 · Phone · 1w ago
“Way overpriced for the quality you actually get.”
SBCreate case
Skyler BauerNegativeNPS 4 · In-app · 1w ago
“Returns were a nightmare — it took three separate calls.”
DOCreate case
Devon OkaforNegativeNPS 6 · Phone · 2w ago
“Nobody told me it was backordered until I chased them.”
MSCreate case
Mateo SantosNegativeCSAT 2/5 · SMS · 2w ago
“The app crashes every single time I open my cart.”