Text Analytics
The themes driving your scores, mined from every open-text response.
10
Themes tracked
Ease of use
Most loved · +84 sentiment
Checkout flow
Needs attention · -9 sentiment
Staff friendliness
41 mentions across all channels
volume trend
78%
Positive
12%
Neutral
10%
Negative
Representative verbatims
“The rep went out of their way to sort my issue — genuinely impressed.”
PositiveKai Haddad · CSAT 4/5 · Social · today
“Rude staff and a huge line. Won't be back.”
NegativeSam Okafor · NPS 6 · SMS · 3d ago
“Staff were pleasant enough, but the store was busy.”
NeutralReese Silva · CES 3/7 · Email · 1w ago
“Support answered in under a minute. Love that.”
PositiveCasey Rahman · CSAT 4/5 · Email · 2w ago
“Friendly team and I was in and out in minutes.”
PositiveKai Patel · NPS 10 · Review · 1mo ago
“Waited 40 minutes and no one even acknowledged me.”
NegativeNoor Flores · CES 6/7 · SMS · 2mo ago